Frequently Asked Questions
Everything you need to know about your PRYA experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that for hygiene reasons, earrings cannot be returned.
Does your jewelry tarnish or change color?
Our pieces are crafted using high-quality stainless steel and 18K gold plating, designed to be water-resistant and tarnish-free to ensure long-lasting shine.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay.
Do you offer international shipping?
Yes, PRYA ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.